NISHANT JHA / RESUME
Nishant Jha Resume.
Forward-deployed builder and Founder's Office professional in Ahmedabad. I use Claude Code and Codex to implement business tools, then review the architecture, integrations, and release checks before deployment.
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Download PDF resume Nishant Jha — Resume
Business problem → working system → adoption
01 / EXPERIENCE
Professional experience
Executive, Founder's Office
CallHippo
- Partner with leadership, operations, and engineering to turn business needs into requirements, internal tools, and reviewable workflows.
- Own knowledge structure and assistant behavior for source-backed internal answers, working with the technical team on implementation and hosting.
- Design evidence-led meeting reviews and a pre-launch purchase platform with clear ownership, audit records, and human checks.
Executive Assistant to CEO | Founder's Office & Business Operations
Sigma Solve
- Acted as the CEO's operational right hand, owning priorities and cross-functional follow-through across engineering, delivery, HR, and leadership; supported business-transformation work from intake to closure.
- Gathered, analyzed, and documented business requirements, prepared executive briefings and leadership updates, and drove decisions and action items to closure across departments.
- Built and maintained workload dashboards, operational reports, and activity logs that gave leadership real-time visibility into capacity, assignments, and delivery risk.
- Standardized operating processes, SOPs, and Statements of Work; monitored efficiency and recommended improvements that clarified scope between business and engineering.
- Designed and deployed automation across HR systems, Asana, Gmail, Google Sheets, and GitLab, with monitoring, retries, and escalation to reduce manual work and keep records in sync.
- Ran the cadence of meetings, reviews, and stakeholder communications; coordinated day-to-day operations and acted as liaison to clients and partners.
IT Trainer
Vagaro Technologies
- Delivered training and documentation on proprietary products; coordinated schedules and progress tracking across departments in Asana.
- Supported SDLC adherence and reviewed and approved SRS and SDD documents.
- Mentored a team of trainers and drove continuous-improvement practices.
Customer Support Representative & SME
TTEC India
- Improved CSAT by 25% and reduced resolution time by 25% by standardizing support processes across teams.
- Managed onboarding for more than 100 new hires using Asana and learning-management platforms.
- Served as a subject-matter expert on software tools.
02 / CAPABILITIES
Skills and credentials
CORE SKILLS
- Problem discovery and stakeholder alignment
- AI-assisted implementation with Claude Code and Codex
- Architecture, integration, and generated-code review
- Workflow, access, and data-safety checks before deployment
- Vercel and Netlify deployment; Supabase, Resend, and Clerk integrations
- Working understanding of Next.js, Node.js, TypeScript, APIs, Apps Script, and SQL
- Business intelligence, process improvement, SOPs, and handover
EDUCATION & CERTIFICATIONS
- Microsoft Azure Fundamentals (AZ-900)
- ICSI | CNSS Certified Network Security Specialist
- Six Sigma Yellow Belt
- SQL: Database Fundamentals
- Full Stack & Front-End Web Development
- Bachelor of Computer Application (BCA)
03 / SELECTED IMPACT
What the work changed
- GitLab access: connected HR, project-assignment, and repository checks in an auditable approval workflow, moving normal eligible requests from up to 24 hours to a maximum 30-minute processing window.
- Early AI adoption: identified a Lead Cleanup use case on Jev AI's second day after launch and integrated suggestions into an existing qualification flow, with deterministic rules and human review controlling decisions.
- Operational visibility: brought workload, delivery signals, and meeting join evidence into reviewable dashboards so leaders can see capacity risk and reviewers can separate a client wait from missing attendance data.
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