Source-backed company answers
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A way for colleagues to find answers to routine company questions with a source they can check.
Knowledge baseSource citationsInternal search
The project organizes approved knowledge and checks authorized sources when an answer needs current information.
RoleProduct owner and knowledge architecture
Business questionCan employees find reliable answers without repeatedly asking colleagues?
ArchitectureCurated knowledge index, an AI assistant, and authorized source retrieval
THE OPERATING FLOW
01Organize approved knowledge
02Check the relevant source
03Answer with a citation
CASE STUDY
The challenge
Company knowledge can be scattered across documents and tools, making a simple question slow to answer.
What I designed and built
- Kept source attribution beside the answer so people can verify it.
- Separated stable reference material from questions that need a current source check.
Outcome
- A clearer path from a question to a checkable answer.
- A reusable way to maintain the knowledge behind routine answers.
Private sources, access rules, implementation details, and company records are not published. The internal technical team supported server implementation and hosting.